Front Desk Associate
Morristown
Front Desk Associate
Full Time • Morristown
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Summary
The Front Desk Associate serves as the first point of contact for patients and families, providing courteous, efficient, and accurate front-end administrative support. This role is responsible for appointment scheduling, inbound and outbound calls, patient check-in and check-out, insurance verification, and general inquiries. The associate plays a key role in ensuring a positive patient experience, maintaining clinic flow, and supporting providers and clinical staff through effective communication and organizational skills.
Key Responsibilities
Front Desk Associate
· Maintain a professional atmosphere at the front desk and throughout the office.
· Scheduling New patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
· Make calls to schedule/ reschedule appointments when necessary.
· Scanning documents needed into our EMR system.
· Distributing faxes to the appropriate individual and documenting in the patient’s charts.
· Handling of any Medical records requests while remaining complaint with HIPAA.
· Handling any Fax/email requests from parents and/or provider offices.
· Willing to cover the Call Center when staff is out.
· Performs other duties as assigned
Additional Notes
· Monday through Friday position
· Evening or weekend hours may be required depending on practice needs.
· Knowledge of medical terminology and workflows preferred
· Knowledge of Electronic Medical Records preferred
· Bilingual in Spanish preferred
Qualifications
· High school diploma or equivalent
· Experience healthcare and private practice settings preferred.
· Proficient computer skills ( i.e. Microsoft Office & Outlook).
· Work quickly and multi-task.
Work Environment & Physical Requirements
- Standard office environment within a medical practice.
- Frequent use of computers and telephones.
- Occasional lifting of files, office supplies, or equipment (up to 20 lbs).
Compensation
· Benefits package offered which include health, dental, vision, PTO, 401(k) and life insurance.
NJPNI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation: $18.00 - $23.00 per hour
About New Jersey Pediatric Neuroscience Institute
At New Jersey Pediatric Neuroscience Institute (NJPNI), we believe that every patient should receive exceptional and individualized treatment.
Our mission is to provide the best possible healthcare in the areas of childhood developmental disorders and pediatric neurological and neurosurgical diseases. We seek to improve a child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options.
Family involvement, support, and education are critical to a child’s understanding of their illness, treatment of and recovery from that illness. We understand that the entire family is affected by childhood illness and that the needs of each family, like each child, are unique.
Family involvement, support, and education are critical to a child’s understanding of their illness, treatment of and recovery from that illness. We understand that the entire family is affected by childhood illness and that the needs of each family, like each child, are unique.
We believe that by working together, with patients and their families, our neurosurgeons, neurologists, ancillary healthcare providers, therapists, and orthotists deliver the best care in the world. We treat every child, and every family, as our own and our patients’ lives have become an important part of our lives.
Careers at NJPNI
Are you passionate about pediatric neuroscience?
Do you want to be part of a collaborative team that’s transforming the future of neurological care? At NJPNI, we’re committed to advancing the field and improving lives. We invite you to explore exciting career opportunities with us and be part of a team that’s making a real impact.
Do you want to be part of a collaborative team that’s transforming the future of neurological care? At NJPNI, we’re committed to advancing the field and improving lives. We invite you to explore exciting career opportunities with us and be part of a team that’s making a real impact.
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